Challenge

A mid-sized private bank was losing nearly 1 in 5 new account applicants at the OTP step. SMS delivery was inconsistent across telecom operators, with no fallback when messages didn't arrive.

What we did

Set up intelligent SMS routing with automatic operator-level failover, and added WhatsApp as a secondary OTP channel for users who'd previously failed delivery.

Challenge

Renewal reminders were single SMS blasts sent 3 days before expiry. Most customers weren't opening them, and agents were manually chasing lapsed policies after the fact.

What we did

Built a 30-day renewal journey: WhatsApp nudge at T-30 with policy summary, SMS at T-7 with a direct payment link, and a voice call on the final day for high-value policyholders.

Challenge

Cart abandonment was at 68%. The team sent a single email recovery message 24 hours later — by which time most customers had already bought elsewhere or lost interest entirely.

What we did

Triggered a 3-touch WhatsApp sequence: a soft reminder at 45 minutes, a personalised message with product image at 6 hours, and a limited-time discount nudge at 24 hours.

Challenge

An edtech institute was generating solid enquiry volumes, but counsellors were only reaching ~40% of leads within 48 hours. Late follow-ups meant students had already enrolled elsewhere.

What we did

Automated an instant WhatsApp acknowledgement on enquiry, followed by a 7-day nurture sequence with course info, FAQs, and a counsellor booking link.

Challenge

The support team was fielding over 3,000 "where is my order?" messages daily. Most queries were easily resolvable, but they consumed agent bandwidth meant for real exceptions.

What we did

Deployed automated tracking updates at each shipment milestone — dispatched, out for delivery, delivered — via WhatsApp and SMS, with a self-serve tracking link in each message.

Challenge

A diagnostic chain was seeing a 28% no-show rate for appointments. Patients cited forgetting, or not knowing how to reschedule. Last-minute slot waste was directly hitting revenue.

What we did

Sent automated reminders 24 hours and 2 hours before each appointment with a one-tap reschedule option. Unfilled slots were broadcast to a waitlist via WhatsApp.

Challenge

A regional travel operator was sending delay and gate change notifications only by email. Passengers were arriving at gates already changed, or missing rebooking windows.

What we did

Moved time-critical updates to WhatsApp and SMS with real-time triggers — check-in open, gate change, delay notifications — all without agent involvement.

Challenge

An event ticketing platform had high campaign click-through rates but only 9% of users who clicked completed a purchase. The checkout flow was long and users were dropping off on mobile.

What we did

Introduced a WhatsApp-based booking flow that cut checkout to 3 steps. Added urgency nudges for near-sellout events and a 24-hour pre-event reminder with venue directions.